What Incident.io does
Incident.io is a software reliability platform for investigating, responding to and preventing incidents. It is aimed at engineering, SRE and reliability teams. On-call routes alerts to the right person, Investigations runs agentic root cause analysis as soon as an incident is declared, and Response manages incidents from Slack or Microsoft Teams with roles, workflows and AI call transcription. Status Pages send customer updates automatically. A layer called Nexus models the production environment from past incidents, systems and team data. A free Basic plan is available, Team costs $19 per user per month or $15 billed annually, Pro costs $25 per user per month, and Enterprise is custom.
How Incident.io compares with its closest alternatives
4 of the 5 closest alternatives have a free plan, as Incident.io does. Among the 3 that list a starting price, the cheapest is Linear at $8 a month and the median is $15. Incident.io starts at $39 a month, above that median. All 5 offer an API, as Incident.io does. Incident.io offers a web app. Of the alternatives, all 5 offer a web app. Incident.io was founded in 2019; the alternatives were founded between 2009 and 2021, 2 of them earlier. The alternatives with a known headquarters are in the United States.