Voice

Flip CX

Voice AI that automates inbound customer service calls for retail and healthcare

Visit Flip CX
1 viewsPricing · PaidRising
The Falcoscan Intel Panel/Flip CX · Voice
Live market data
Opportunity
72
Strong/ 100
Saturation
41
Contested/ 100
Wrapper Risk
16
Open/ 100
Signal
Rising
Market trend
The Brief

What Flip CX does

Flip CX makes voice AI that autonomously answers and resolves inbound customer service phone calls, replacing traditional IVR systems for retail/e-commerce, healthcare, and transportation businesses. The company says its AI has processed over 300 million calls for 250-plus enterprise customers, including Under Armour, the NFL, American Family Care, and Curb Mobility, and reaches roughly 30% automation of call volume within the first week of deployment. Flip CX was founded in 2018 by Brian Schiff, Jacob Cooper, and Samuel Krut, and is headquartered in Brooklyn with additional offices in Los Angeles and Sheffield, UK.

Builder’s Brief

Flip CX is a voice tool on Falcoscan. Voice AI that automates inbound customer service calls for retail and healthcare. Falcoscan rates Flip CX with an Opportunity score of 72/100, a Saturation score of 41/100, and a Wrapper-risk score of 16/100. Market signal: rising. Flip CX is founded in 2018, currently at Series_a stage. Pricing: Paid.

Market position · Voice

How Flip CX compares in Voice

Flip CX's opportunity score of 72 ranks #61 of 290 live Voice tools on Falcoscan, 5.9 points above the category average of 66.1. Its saturation score is 41/100, against a category average of 40.9. 109 of the 290 live Voice tools carry a hot signal, and Falcoscan has recorded 28 shutdowns in the category.

Flip CX compared with top-rated Voice tools
ProductOpportunitySaturationPricingSignal
Flip CX7241PaidRising
Abridge Medical8810PaidHot
Fathom8062FreemiumHot
ElevenLabs Voice AI9018FreemiumHot
Whisper (OpenAI)6961FreeStable
Descript Audio6450FreemiumStable
What it ships with

Capabilities & who uses it

The capabilities Flip CX exposes to builders and the verticals it currently serves.

AI Capabilities
Voice Call AutomationNatural Language Ivr ReplacementCall Intent Routing
Industry Verticals
RetailHealthcareTransportation
Tagged

Flip CX shows up when builders search for these

voice-aicustomer-service-automationivr-replacementcall-automationcontact-center
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Alternatives to Flip CX

The top-rated live voice tools tracked on Falcoscan, ranked by Falcoscan rating within the category.

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Abridge Medical

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★ 4.8Opp 88
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Fathom

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ElevenLabs Voice AI

Most realistic AI text-to-speech and voice cloning platform

★ 4.8Opp 90
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Whisper (OpenAI)

Open-source speech recognition model with industry-leading accuracy

★ 4.8Opp 69
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Descript Audio

Edit audio by editing text — the podcast editor standard

★ 4.7Opp 64
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Adobe Speech Enhance

One-click studio-quality audio enhancement for any recording

★ 4.7Opp 64
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Questions

Flip CX: common questions

Is Flip CX free?

No. Flip CX is a paid product.

What are the best alternatives to Flip CX?

The top-rated live Voice tools on Falcoscan, other than Flip CX, are Abridge Medical, Fathom, ElevenLabs Voice AI, Whisper (OpenAI), and Descript Audio.

Is Flip CX still operating?

Yes. Falcoscan's operating checks list Flip CX as active.

Where is Flip CX based?

Flip CX is headquartered in Brooklyn, United States.

Does Flip CX have an API?

Falcoscan's records show no public API for Flip CX.

Who is Flip CX for?

Flip CX is built for retail ecommerce, healthcare providers, and transportation companies.

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