What Freshservice ITSM AI does
Freshservice is an IT service management platform from Freshworks that combines service, operations and asset management, with AI built in to help IT teams resolve issues faster. It is designed for IT teams and the business teams they support, such as HR, Finance and Marketing. Named AI features are Freddy AI Copilot, Freddy AI Agent Studio and Freddy AI Insights, plus MCP support for connecting AI agents with configurable access controls. Other features include incident and on call management, dependency mapping, a CMDB, background asset discovery, low code orchestration, intelligent routing, a service catalog and integrations such as Slack. The page offers a free start and demos without listing prices.
How Freshservice ITSM AI compares with its closest alternatives
1 of the 5 closest alternatives has a free plan, as Freshservice ITSM AI does. All 5 offer an API, as Freshservice ITSM AI does. Freshservice ITSM AI offers a web app and a mobile app. Of the alternatives, all 5 offer a web app and none offers a mobile app. Freshservice ITSM AI was founded in 2014; the alternatives were founded between 2015 and 2023. The alternatives with a known headquarters are in the United States.