Agents

PolyAI

Conversational voice AI agents for enterprise customer service

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★4.5rating101 viewsPricing · PaidHot
The FalcoScan Intel PanelPolyAI · Agents
Data updated 2 November 2026
Opportunity
High
Band
Saturation
Open
Band
Wrapper risk
Low
Band
Momentum
Hot
Market trend
Rating
4.5
of 5 · FalcoScan rating

Agents AI has a narrow moat on average, from the moat scores of its rated products. What protects Agents AI tools, and the widest moats

The Brief

What PolyAI does

PolyAI builds enterprise voice AI for customer conversations in consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities. Products include Wren Dialog Agent, for designing and testing agentic dialog experiences, and Dialog Studio, for building agents that run on every channel. Dialog-Raven-3.5 is a text model for webchat, SMS, and multilingual messaging. Pre-built integrations include Microsoft Teams, Slack, Zoom, ServiceNow, Zendesk, Twilio, NICE, and Dropbox. Governance features include guardrails, PII redaction, and human-in-the-loop review. Developer tools include an API, a CLI, and MCP support. The page does not state pricing.

How PolyAI compares with its closest alternatives

3 of the 5 closest alternatives have a free plan; PolyAI does not. Among the 2 that list a starting price, the cheapest is Botpress at $89 a month and the median is $292. 4 of the 5 offer an API, as PolyAI does. PolyAI offers a web app. Of the alternatives, all 5 offer a web app. PolyAI was founded in 2017; the alternatives were founded between 2016 and 2023, 2 of them earlier. PolyAI is based in London, United Kingdom; none of its 5 alternatives is in the United Kingdom. They are in the United States and Thailand.

Market position · Agents

How PolyAI compares in Agents

PolyAI has high opportunity and sits in the top third of 423 live Agents tools on FalcoScan. Across Agents, the average opportunity score is 72.6 and the average saturation score 31.5. FalcoScan rates PolyAI's own market position as open. 179 of the 423 operating Agents tools have hot momentum, and FalcoScan has recorded 15 shutdowns in the category.

PolyAI compared with its closest alternatives
ProductOpportunitySaturationPricingPricing fromFree planAPIPlatformsMomentum
PolyAIFounded 2017 · London, United KingdomHighOpenPaid—NoYesWebHot
RetellAIFounded 2023 · San Francisco, United StatesHighOpenFreemium—YesYesWeb, APIHot
BotpressFounded 2016 · San Francisco, United StatesModerateContestedFreemium$89/moYesYesWeb, APIRising
Botpress ProFounded 2016 · San Francisco, United StatesModerateOpenFreemium$495/moYesYesWebRising
Amity SolutionsFounded 2020 · Bangkok, ThailandHighOpenPaid—NoNoWebRising
SierraFounded 2023 · San Francisco, United StatesHighOpenPaid—NoYesWeb, APIHot

Exact opportunity and saturation scores for all 6 of these, and where each ranks in Agents.

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What it ships with

Capabilities & who uses it

The capabilities PolyAI exposes to builders and the verticals it currently serves.

AI Capabilities
Voice AgentConversational AiReal Time
Industry Verticals
FinanceHealthcare
Tagged

PolyAI shows up when builders search for these

voice-agententerprisebankinghealthcareconcurrent-calls
Similar tools · Agents

Alternatives to PolyAI

Products still running that do the same job, from the agents market and related ones, closest match first.

See the Agents market
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RetellAI

Build production voice AI agents with ultra-low latency

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Botpress

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Botpress Pro

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★ 4.4Opportunity Moderate
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Amity Solutions

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Sierra

Conversational AI agents for customer experience

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Bland AI

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★ 4.7Opportunity High
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Featured in
Questions

PolyAI: common questions

What is PolyAI?

PolyAI builds voice AI agents for enterprise contact centers that resolve customer calls without a human agent. It says its largest deployments resolve 90% of calls end to end and that it handles more than 100M calls a year, for customers such as NatWest, PG&E, UniCredit and Foot Locker.

Source: poly.ai ↗

Who founded PolyAI?

PolyAI was founded in 2017 by Nikola Mrkšić (CEO), Shawn Wen (CTO) and Eddy Su (SVP Engineering), machine learning researchers from Cambridge.

Source: poly.ai ↗

How much does PolyAI cost?

PolyAI doesn't publish its rates. Its pricing page says ongoing use of a voice agent is priced per minute, covering improvements, maintenance and 24/7 support, with a 99.9% uptime SLA on phone lines. Prices come with a quote.

Source: poly.ai ↗

Is PolyAI free?

No. PolyAI is a paid product.

What are the best alternatives to PolyAI?

The closest alternatives to PolyAI that are still running, matched on the AI capabilities, uses and audience they share, are RetellAI, Botpress, Botpress Pro, Amity Solutions, and Sierra.

Is PolyAI still running?

Yes. As of 2 November 2026, FalcoScan lists PolyAI as operating at poly.ai.

Where is PolyAI based?

PolyAI is headquartered in London, United Kingdom.

Does PolyAI have an API?

Yes. PolyAI offers an API.

Who is PolyAI for?

PolyAI is built for enterprises and contact centers.

How do I sign in to PolyAI?

Sign in on PolyAI's own website, poly.ai. FalcoScan reviews PolyAI but does not run its accounts, so logins, passwords and billing are handled by PolyAI directly.

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