What Salesforce Agentforce does
Agentforce is the AI agent platform from Salesforce. It serves internal support, such as HR questions and IT tickets, and customer self-service across web, phone, and apps. Agent Builder configures agents, subagents, actions, and instructions. Named features include Agent Script, Agentforce Voice, Observability, MCP support, multi-agent orchestration, an Agent Optimizer, and prebuilt agents for service, sales, HR, field service, IT, and contact centers. Integrations include Salesforce CRM and Data 360, Flows, Prompts, Apex, MuleSoft API connectors, and MCP servers from AgentExchange partners. Every Salesforce customer can start with Agentforce for free, with Salesforce Foundations. Paid options are Flex Credits, Resolutions, or per-user licensing.
How Salesforce Agentforce compares with its closest alternatives
4 of the 5 closest alternatives have a free plan; Salesforce Agentforce does not. Only Microsoft Copilot Studio lists a starting price, $200 a month. All 5 offer an API, as Salesforce Agentforce does. Salesforce Agentforce offers a web app. Of the alternatives, all 5 offer a web app. Salesforce Agentforce was founded in 2024; the alternatives were founded between 2023 and 2024, 3 of them earlier. Salesforce Agentforce is based in San Francisco, United States; 4 of its 5 alternatives are in the United States too, and the others in Singapore.