Support

Aivo

Conversational AI for customer service in Spanish and English

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★4.3ratingPricing · PaidRising
The FalcoScan Intel PanelAivo · Support
Data updated 2 November 2026
Opportunity
Moderate
Band
Saturation
Open
Band
Wrapper risk
Low
Band
Momentum
Rising
Market trend
Rating
4.3
of 5 · FalcoScan rating

Support AI has a narrow moat on average, from the moat scores of its rated products. What protects Support AI tools, and the widest moats

The Brief

What Aivo does

Aivo is the AI agent offering from Engageware, presented on the page under the name Aivo Suite as governed AI across agents and workflows. It targets regulated enterprises, especially banks, insurers, and telecom providers. Named features include AI customer agents with policy guardrails, audit trails, and human-in-the-loop governance. Other parts are Appointment Scheduling with CRM-integrated, skill-based routing, Knowledge Management with source-backed answers and version control, WhatsApp conversational engagement, Workflows, and Integrations. The page names Salesforce, Microsoft, Five9, Zendesk, Genesys, and Freshworks as integrations. It cites SOC 2, FINRA, and GDPR compliance. The page does not state pricing and directs visitors to talk to an expert.

How Aivo compares with its closest alternatives

2 of the 5 closest alternatives have a free plan; Aivo does not. Among the 2 that list a starting price, the cheapest is Gallabox at $30 a month and the median is $35. All 5 offer an API, as Aivo does. Aivo offers a web app. Of the alternatives, all 5 offer a web app. Aivo was founded in 2012; the alternatives were founded between 1995 and 2020, 1 of them earlier. The alternatives with a known headquarters are in Spain, the United States and India.

Market position · Support

How Aivo compares in Support

Aivo has moderate opportunity and sits in the middle third of 231 live Support tools on FalcoScan. Across Support, the average opportunity score is 68.1 and the average saturation score 39.7. FalcoScan rates Aivo's own market position as open. 63 of the 231 operating Support tools have hot momentum, and FalcoScan has recorded 3 shutdowns in the category.

Aivo compared with its closest alternatives
ProductOpportunitySaturationPricingPricing fromFree planAPIPlatformsMomentum
AivoFounded 2012ModerateOpenPaid—NoYesWebRising
LandbotFounded 2017 · Barcelona, SpainModerateOpenFreemium$40/moYesYesWebRising
LivePersonFounded 1995 · New York, United StatesLowContestedPaid—NoYesWebStable
QuiqFounded 2014 · Bozeman, United StatesHighOpenPaid—NoYesWebRising
Yellow AIFounded 2016 · Bengaluru, IndiaModerateOpenPaid—NoYesWebRising
GallaboxFounded 2020 · Bangalore, IndiaHighOpenFreemium$30/moYesYesWebHot

Exact opportunity and saturation scores for all 6 of these, and where each ranks in Support.

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What it ships with

Capabilities & who uses it

The capabilities Aivo exposes to builders and the verticals it currently serves.

AI Capabilities
Conversational AiIntent Classification
Industry Verticals
Retail
Tagged

Aivo shows up when builders search for these

spanishlatamwhatsappbilingual
Similar tools · Support

Alternatives to Aivo

Products still running that do the same job, from the support market and related ones, closest match first.

See the Support market
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Landbot

No-code conversational chatbot builder with AI flows

★ 4.4Opportunity Moderate
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LivePerson

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★ 4.3Opportunity Low
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Quiq

Conversational AI platform for customer service and sales

★ 4.3Opportunity High
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Yellow AI

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★ 4.3Opportunity Moderate
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Gallabox

WhatsApp Business automation for SMB customer engagement

★ 4.5Opportunity High
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Wati

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★ 4.5Opportunity High
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Featured in
Questions

Aivo: common questions

Is Aivo free?

No. Aivo is a paid product.

What are the best alternatives to Aivo?

The closest alternatives to Aivo that are still running, matched on the AI capabilities, uses and audience they share, are Landbot, LivePerson, Quiq, Yellow AI, and Gallabox.

Is Aivo still running?

Yes. As of 2 November 2026, FalcoScan lists Aivo as operating at engageware.com.

Does Aivo have an API?

Yes. Aivo offers an API.

Who is Aivo for?

Aivo is built for latin american companies.

How do I sign in to Aivo?

Sign in on Aivo's own website, engageware.com. FalcoScan reviews Aivo but does not run its accounts, so logins, passwords and billing are handled by Aivo directly.

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