What Brainfish does
Brainfish describes its product as AI support agents that resolve inside your systems. The page says it is AI product support agents for B2B companies that want fewer tickets reaching their team. Named features include AI support agents, Internal Copilots, workflows with a builder that turns plain-English descriptions into tested workflows, a knowledge layer that learns from demos, calls, tickets and Slack threads, conversation analytics, and handoff to a person with a recommended next step. Security claims include SOC 2 Type II, ISO 27001, GDPR, SSO and SAML, and data residency in the US, EU and Australia. Integrations named include Zendesk, Salesforce, Intercom, Stripe, Duo and Splunk. The page does not state prices and offers a demo booking.
How Brainfish compares with its closest alternatives
4 of the 5 closest alternatives have a free plan; Brainfish does not. Among the 3 that list a starting price, the cheapest is Intercom Help Center at $29 a month and the median is $49. All 5 offer an API, as Brainfish does. Brainfish offers a web app. Of the alternatives, all 5 offer a web app. Brainfish was founded in 2021; the alternatives were founded between 2011 and 2021, 4 of them earlier. Brainfish is based in Sydney, Australia; none of its 5 alternatives is in Australia. They are in the United States and France.