Lorikeet builds AI customer support agents that resolve complex, multi-step cases across chat, email, voice, SMS and WhatsApp by following a business's standard operating procedures and escalating to a human only when needed. It targets fintechs and healthtechs with compliance-heavy support workflows, integrating with systems like Zendesk and Stripe. The company reports 97% faster resolution times, 99% accuracy and first responses under a minute for customers. Lorikeet was founded in Sydney in 2023 by Steve Hind and Jamie Hall.
Builder’s Brief
Lorikeet is a support tool on Falcoscan. AI customer-service agents that resolve complex support cases end to end. Falcoscan rates Lorikeet with an Opportunity score of 75/100, a Saturation score of 39/100, and a Wrapper-risk score of 40/100. Market signal: rising. Lorikeet is founded in 2023, currently at Series_a stage. Pricing: Paid.
Market position · Support
How Lorikeet compares in Support
Lorikeet's opportunity score of 75 ranks #60 of 250 live Support tools on Falcoscan, 6.9 points above the category average of 68.1. Its saturation score is 39/100, against a category average of 38.9. 82 of the 250 live Support tools carry a hot signal, and Falcoscan has recorded 17 shutdowns in the category.