What Kodif does
Kodif is an AI customer support platform whose agents resolve ecommerce tickets inside existing tools. It is aimed at CX and support teams at direct to consumer brands handling subscriptions, returns and order status. Features include a Resolution Agent for refunds, returns and shipping, a Retention Agent for save offers during cancellations, a Revenue Agent for pre-sale questions and cart recovery, a plain English policy builder, policy testing against historical tickets, smart tags and analytics, and a QA loop. It integrates with Shopify, Zendesk, Recharge, Klaviyo and other ecommerce systems across chat, email, SMS and social. Pricing is a flat annual rate based on conversation volume, with Starter, Growth and Enterprise tiers.
How Kodif compares with its closest alternatives
None of the 5 closest alternatives has a free plan, but Kodif does. Only Siena AI lists a starting price, $1000 a month. All 5 offer an API, as Kodif does. Kodif offers a web app and a Shopify app. Of the alternatives, all 5 offer a web app and 2 offer a Shopify app. Kodif was founded in 2020; the alternatives were founded between 2016 and 2023, 2 of them earlier. Kodif is based in San Francisco, United States; all its 5 alternatives are in the United States too.