Support

Moveworks

Enterprise AI copilot for IT support and employee experience

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★4.6rating103 viewsPricing · PaidHot
The FalcoScan Intel PanelMoveworks · Support
Data updated 2 November 2026
Opportunity
High
Band
Saturation
Open
Band
Wrapper risk
Low
Band
Momentum
Hot
Market trend
Rating
4.6
of 5 · FalcoScan rating

Support AI has a narrow moat on average, from the moat scores of its rated products. What protects Support AI tools, and the widest moats

The Brief

What Moveworks does

Moveworks resolves IT support tickets instantly by understanding employee requests in natural language and taking action across connected systems. The AI handles password resets, software provisioning, and policy questions autonomously.

How Moveworks compares with its closest alternatives

2 of the 5 closest alternatives have a free plan; Moveworks does not. Only Siena AI lists a starting price, $1000 a month. All 5 offer an API, as Moveworks does. Moveworks offers a web app, a Slack app and a Microsoft Teams app. Of the alternatives, all 5 offer a web app, 1 offers a Slack app and 1 offers a Microsoft Teams app. Moveworks was founded in 2016; the alternatives were founded between 2017 and 2023. Moveworks is based in Mountain View, United States; all its 5 alternatives are in the United States too.

Market position · Support

How Moveworks compares in Support

Moveworks has high opportunity and sits in the top third of 231 live Support tools on FalcoScan. Across Support, the average opportunity score is 68.1 and the average saturation score 39.7. FalcoScan rates Moveworks's own market position as open. 63 of the 231 operating Support tools have hot momentum, and FalcoScan has recorded 3 shutdowns in the category.

Moveworks compared with its closest alternatives
ProductOpportunitySaturationPricingPricing fromFree planAPIPlatformsMomentum
MoveworksFounded 2016 · Mountain View, United StatesHighOpenPaid—NoYesWeb, API, Slack, TeamsHot
CapacityFounded 2017 · St. Louis, United StatesHighOpenFreemium—YesYesWeb, API, Slack, TeamsHot
DecagonFounded 2023 · San Francisco, United StatesHighOpenPaid—NoYesWeb, APIHot
KodifFounded 2020 · San Francisco, United StatesHighOpenFreemium—YesYesWeb, API, ShopifyHot
Siena AIFounded 2023 · San Francisco, United StatesHighOpenPaid$1000/moNoYesWeb, ShopifyHot
Crescendo AIFounded 2022 · San Francisco, United StatesHighOpenPaid—NoYesWeb, APIHot

Exact opportunity and saturation scores for all 6 of these, and where each ranks in Support.

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What it ships with

Capabilities & who uses it

The capabilities Moveworks exposes to builders and the verticals it currently serves.

AI Capabilities
Conversational AiNlpAgents
Industry Verticals
EnterpriseFinancial ServicesHealthcare
Similar tools · Support

Alternatives to Moveworks

Products still running that do the same job, from the support market and related ones, closest match first.

See the Support market
Support
Capacity

AI helpdesk platform that automates support workflows

★ 4.4Opportunity High
Freemium
Support
Decagon

Enterprise AI support agent with deep workflow integration

★ 4.8Opportunity High
Paid
Support
Kodif

AI customer experience automation for ecommerce and retail

★ 4.7Opportunity High
Freemium
Support
Siena AI

Empathic AI agent for ecommerce customer experience

★ 4.7Opportunity High
Paid
Support
Crescendo AI

AI-human hybrid customer service platform

★ 4.6Opportunity High
Paid
Support
Thankful

AI agent for ecommerce customer service automation

★ 4.6Opportunity High
Paid
Featured in
Questions

Moveworks: common questions

Is Moveworks free?

No. Moveworks is a paid product.

What are the best alternatives to Moveworks?

The closest alternatives to Moveworks that are still running, matched on the AI capabilities, uses and audience they share, are Capacity, Decagon, Kodif, Siena AI, and Crescendo AI.

Is Moveworks still running?

Yes. As of 2 November 2026, FalcoScan lists Moveworks as operating at moveworks.com.

Where is Moveworks based?

Moveworks is headquartered in Mountain View, United States.

Does Moveworks have an API?

Yes. Moveworks offers an API.

Who is Moveworks for?

Moveworks is built for it support teams, enterprise cio, and hr teams.

How do I sign in to Moveworks?

Sign in on Moveworks's own website, moveworks.com. FalcoScan reviews Moveworks but does not run its accounts, so logins, passwords and billing are handled by Moveworks directly.

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