What Decagon does
Decagon is an AI customer service platform that builds and runs AI agents, described as an AI concierge, to handle customer conversations. It serves mid-size and large enterprises in financial services, travel and hospitality, health and wellness, technology, retail, telecommunications and media. Agent workflows are defined in plain language through Agent Operating Procedures. Voice, chat and email agents share one setup so experiences stay consistent across channels. Other named features include Duet for building self-improving agents, pre-built integrations, live A/B experiments, large-scale simulations, Watchtower for continuous quality checks, conversation analytics and AI knowledge suggestions. It can also detect customers' personal AI agents. Pricing is not published; the site offers a demo.
How Decagon compares with its closest alternatives
1 of the 5 closest alternatives has a free plan; Decagon does not. Only Siena AI lists a starting price, $1000 a month. All 5 offer an API, as Decagon does. Decagon offers a web app. Of the alternatives, all 5 offer a web app. Decagon was founded in 2023; the alternatives were founded between 2016 and 2023, 4 of them earlier. Decagon is based in San Francisco, United States; all its 5 alternatives are in the United States too.