What Desku does
Desku describes itself as AI customer service software for small businesses and startups, combining live chat, email and social messages in one inbox. Named features include a helpdesk with ticketing, an AI chatbot with a no-code builder and drag-and-drop flows, a shared and social inbox, a knowledge base, a workflow automation engine, analytics, and an assistant called Eva AI. The chatbot is trained from a knowledge base, FAQs or product data. Ecommerce integrations named are Shopify, WooCommerce, Ecwid, Shopline and Magento, and messaging channels include WhatsApp. The page says it scales from a small business owner to a 75-agent team. A forever-free plan is available without a credit card, and paid plans include a 14-day trial.
How Desku compares with its closest alternatives
1 of the 5 closest alternatives has a free plan, as Desku does. Only Front AI lists a starting price, $59 a month. 4 of the 5 offer an API; FalcoScan's records show none for Desku. Desku offers a web app. Of the alternatives, all 5 offer a web app. Desku was founded in 2021; the alternatives were founded between 2011 and 2021, 4 of them earlier. The alternatives with a known headquarters are in the United States and India.