What Dixa does
Dixa provides AI-powered conversation routing and agent assistance for customer support. It matches each customer to the right agent using agent skills, availability, and an AI prediction of the conversation type. Support teams use the routing to reduce handoffs between agents. The product is available at dixa.com.
How Dixa compares with its closest alternatives
3 of the 5 closest alternatives have a free plan; Dixa does not. Among the 4 that list a starting price, the cheapest is Tidio at $29 a month and the median is $39.50. All 5 offer an API, as Dixa does. Dixa offers a web app. Of the alternatives, all 5 offer a web app. Dixa was founded in 2015; the alternatives were founded between 2011 and 2020, 3 of them earlier. Dixa is based in San Francisco, United States; 3 of its 5 alternatives are in the United States too, and the others in Germany and Hong Kong.