Tidio combines live chat with Lyro AI — an autonomous AI agent trained on your knowledge base that resolves 70% of customer questions without human involvement.
How Tidio compares with its closest alternatives
3 of the 5 closest alternatives have a free plan, as Tidio does. Among the 4 that list a starting price, the cheapest is Gorgias at $10 a month and the median is $34. Tidio starts at $29 a month, below that median. All 5 offer an API, as Tidio does. Tidio offers a web app. Of the alternatives, all 5 offer a web app. Tidio was founded in 2013; the alternatives were founded between 2011 and 2020, 1 of them earlier. Tidio is based in San Francisco, United States; all the 4 alternatives with a known headquarters are in the United States too.
Market position · Support
How Tidio compares in Support
Tidio has high opportunity and sits in the top third of 231 live Support tools on FalcoScan. Across Support, the average opportunity score is 68.1 and the average saturation score 39.7. FalcoScan rates Tidio's own market position as contested. 63 of the 231 operating Support tools have hot momentum, and FalcoScan has recorded 3 shutdowns in the category.
Tidio compared with its closest alternatives
Product
Opportunity
Saturation
Pricing
Pricing from
Free plan
API
Platforms
Momentum
TidioFounded 2013 · San Francisco, United States
High
Contested
Freemium
$29/mo
Yes
Yes
Web
Hot
Intercom FullFounded 2011 · San Francisco, United States
Tidio has a free tier, with paid plans from $29 a month.
What are the best alternatives to Tidio?
The closest alternatives to Tidio that are still running, matched on the AI capabilities, uses and audience they share, are Intercom Full, Kommunicate, Richpanel, Forethought AI, and Gorgias.
Is Tidio still running?
Yes. As of 2 November 2026, FalcoScan lists Tidio as operating at tidio.com.
Where is Tidio based?
Tidio is headquartered in San Francisco, United States.
Does Tidio have an API?
Yes. Tidio offers an API.
Who is Tidio for?
Tidio is built for e commerce, SMBs, and saas.
How do I sign in to Tidio?
Sign in on Tidio's own website, tidio.com. FalcoScan reviews Tidio but does not run its accounts, so logins, passwords and billing are handled by Tidio directly.