Omilia provides an enterprise agentic customer-experience (CX) platform delivering conversational voice and chat AI, authentication and anti-fraud tools across contact-center channels. Founded in 2002, the company says it powers over 1 billion conversations in 30+ languages for clients including Capital One, Discover, RBC, Taco Bell and DWP. It has been named a Visionary in Gartner's 2026 Magic Quadrant for Conversational AI Platforms. The new funding will support opening its first US office and continued North American expansion.
Builder’s Brief
Omilia is a support tool on Falcoscan. Self-learning agentic customer experience platform for enterprises. Falcoscan rates Omilia with an Opportunity score of 77/100, a Saturation score of 39/100, and a Wrapper-risk score of 40/100. Market signal: hot. Omilia is founded in 2002, currently at Series_b stage. Pricing: Paid.
Market position · Support
How Omilia compares in Support
Omilia's opportunity score of 77 ranks #49 of 250 live Support tools on Falcoscan, 8.9 points above the category average of 68.1. Its saturation score is 39/100, against a category average of 38.9. 82 of the 250 live Support tools carry a hot signal, and Falcoscan has recorded 17 shutdowns in the category.