Operata is a customer experience observability platform that monitors, diagnoses and optimises the performance of AI voice agents and human agents inside cloud contact centres. It correlates telemetry from CCaaS platforms, voice AI tools and agent desktops to surface issues in real time and includes an AI assistant, Tenor, for natural-language analysis of the data. The company says it works with more than 10 Fortune 500 customers, including major software, healthcare, pharma, banking and travel companies. Operata was founded in Melbourne in 2017 by Romilly Blackburn, Andy Scott and John Mitchem.
Builder’s Brief
Operata is a support tool on Falcoscan. AI observability platform that monitors and diagnoses contact-centre performance. Falcoscan rates Operata with an Opportunity score of 75/100, a Saturation score of 39/100, and a Wrapper-risk score of 40/100. Market signal: rising. Operata is founded in 2017, currently at Series_a stage. Pricing: Paid.
Market position · Support
How Operata compares in Support
Operata's opportunity score of 75 ranks #60 of 250 live Support tools on Falcoscan, 6.9 points above the category average of 68.1. Its saturation score is 39/100, against a category average of 38.9. 82 of the 250 live Support tools carry a hot signal, and Falcoscan has recorded 17 shutdowns in the category.