Freshchat provides live chat, AI chatbots, and messaging with Freddy AI that proactively engages visitors and resolves common questions.
How Freshchat compares with its closest alternatives
4 of the 5 closest alternatives have a free plan, as Freshchat does. Among the 5 that list a starting price, the cheapest is Olark at $19 a month and the median is $29. Freshchat starts at $19 a month, below that median. All 5 offer an API, as Freshchat does. Freshchat offers a web app and a mobile app. Of the alternatives, all 5 offer a web app and none offers a mobile app. Freshchat was founded in 2017; the alternatives were founded between 2009 and 2017, 3 of them earlier. Freshchat is based in Bangalore, India; none of the 2 alternatives with a known headquarters is in India. They are in the United States.
Market position · Support
How Freshchat compares in Support
Freshchat has moderate opportunity and sits in the bottom third of 231 live Support tools on FalcoScan. Across Support, the average opportunity score is 68.1 and the average saturation score 39.7. FalcoScan rates Freshchat's own market position as contested. 63 of the 231 operating Support tools have hot momentum, and FalcoScan has recorded 3 shutdowns in the category.
Freshchat has a free tier, with paid plans from $19 a month.
What are the best alternatives to Freshchat?
The closest alternatives to Freshchat that are still running, matched on the AI capabilities, uses and audience they share, are Olark, Tidio, Intercom Full, Customerly AI, and Kommunicate.
Is Freshchat still running?
Yes. As of 2 November 2026, FalcoScan lists Freshchat as operating at freshworks.com.
Where is Freshchat based?
Freshchat is headquartered in Bangalore, India.
Does Freshchat have an API?
Yes. Freshchat offers an API.
Who is Freshchat for?
Freshchat is built for SMBs and saas.
How do I sign in to Freshchat?
Sign in on Freshchat's own website, freshworks.com. FalcoScan reviews Freshchat but does not run its accounts, so logins, passwords and billing are handled by Freshchat directly.