What Groove Help Desk does
Helply is the AI-native customer support platform from the team behind Groove Help Desk, combining a helpdesk with AI agents. It is built for B2B and B2C support teams. Support agents answer customers, background agents handle churn, knowledge, revenue, feature requests and insights, and Assist helps human agents investigate and draft replies. The helpdesk covers inbox and ticketing, chat, a knowledge base, analytics, customer records and workflow automation across email, Slack, Microsoft Teams, Discord, Telegram, WhatsApp, phone, SMS and a chat widget. Integrations include Salesforce, HubSpot, Stripe, Linear and MCP. Plans start at $49 per month with unlimited users and a block of AI credits charged by task complexity, and a 14-day free trial needs no card.
How Groove Help Desk compares with its closest alternatives
3 of the 5 closest alternatives have a free plan, as Groove Help Desk does. Only Hubspot Service AI lists a starting price, $20 a month. All 5 offer an API; FalcoScan's records show none for Groove Help Desk. Groove Help Desk offers a web app. Of the alternatives, all 5 offer a web app. Groove Help Desk was founded in 2014; the alternatives were founded between 2006 and 2018, 3 of them earlier. The alternatives with a known headquarters are in the United States.