What Sentisum does
SentiSum is a customer experience intelligence platform that reads support tickets, calls, chats, reviews and surveys to find root causes, estimate their cost and route fixes to the right teams. It serves CX and support, product, and marketing or retention teams at mid-market and enterprise companies. Its Kyo AI engine powers an Early Warning Agent for anomalies and churn risk, an Insights Agent that answers plain-English questions, and a Quality Agent for conversation scoring and predictive CSAT. Other features include auto-routing, an action tracker, conversation search, weekly email briefs, and delivery through Slack, Teams and MCP, with integrations for Zendesk, Freshdesk, Intercom and Gorgias. Pricing scales with channels, users and ticket volume.
How Sentisum compares with its closest alternatives
2 of the 5 closest alternatives have a free plan, as Sentisum does. Only Zingtree Decision Trees lists a starting price, $50 a month. All 5 offer an API, as Sentisum does. Sentisum offers a web app. Of the alternatives, all 5 offer a web app. Sentisum was founded in 2019; the alternatives were founded between 2011 and 2022, 3 of them earlier. Sentisum is based in London, United Kingdom; none of the 2 alternatives with a known headquarters is in the United Kingdom. They are in the United States and Israel.