What Oracle Service Cloud does
Oracle Service is a service request management and field workforce management platform, part of the Oracle Fusion Cloud CX suite. The page names customer service representatives, field technicians, service supervisors, customers and internal employees as its user groups. Named features include Digital Customer Service, field service with AI-based scheduling and dispatch and an offline-capable mobile app, and a governed knowledge base. The page lists AI agents for self-service, request triage, field service and resolution, along with Oracle AI Agent Studio for measuring and monitoring agent quality. The page says it is natively connected to Oracle ERP, SCM, HCM, Marketing and Sales. It lists no specific prices, describing pricing only in general terms.
How Oracle Service Cloud compares with its closest alternatives
1 of the 5 closest alternatives has a free plan; Oracle Service Cloud does not. Only Hubspot Service AI lists a starting price, $20 a month. 4 of the 5 offer an API, as Oracle Service Cloud does. Oracle Service Cloud offers a web app. Of the alternatives, all 5 offer a web app. Oracle Service Cloud was founded in 2002; the alternatives were founded between 2006 and 2018. The alternatives with a known headquarters are in the United States and India.