What Parloa Voice AI does
Parloa is an agentic AI platform for enterprise customer service that builds AI agents to handle customer conversations over voice and chat, such as delivery updates, billing questions, booking changes and handoffs to human teams. It is aimed at customer service and CX teams in industries including healthcare, insurance, retail, travel and hospitality, and utilities. Named features include Agent Builder, Performance Lab, Parloa Lens, conversation infrastructure, enterprise security and governance controls, and integrations, with solutions for IVR replacement, authenticated agent actions and collections. Pricing is consumption based, charged per minute for voice and per interaction for chat, with rates set by use case complexity, volume packages, custom plans and outcome-based options. Exact rates are quoted on request.
How Parloa Voice AI compares with its closest alternatives
1 of the 5 closest alternatives has a free plan; Parloa Voice AI does not. Only Siena AI lists a starting price, $1000 a month. All 5 offer an API, as Parloa Voice AI does. Parloa Voice AI offers a web app. Of the alternatives, all 5 offer a web app. Parloa Voice AI was founded in 2018; the alternatives were founded between 2016 and 2023, 1 of them earlier. Parloa Voice AI is based in Berlin, Germany; none of its 5 alternatives is in Germany. They are in the United States.