Ecommerce

Retention.com

Identify and re-engage anonymous website visitors

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★4.5rating84 viewsPricing · Freemium from $299/moHot
The FalcoScan Intel PanelRetention.com · Ecommerce
Data updated 2 November 2026
Opportunity
High
Band
Saturation
Open
Band
Wrapper risk
Low
Band
Momentum
Hot
Market trend
Rating
4.5
of 5 · FalcoScan rating

Ecommerce AI has a narrow moat on average, from the moat scores of its rated products. What protects Ecommerce AI tools, and the widest moats

The Brief

What Retention.com does

Retention.com is an identity data platform that resolves anonymous website traffic to individual people and enriches them with identifiers and attributes, positioned as an identity foundation for AI systems. It is built for retailers, publishers, B2B companies, platforms, data companies, DTC ecommerce teams and GTM teams. The site names Identify Person, a Resolution Tag using consent aware signals; Enrich Identifiers, which adds or refreshes hashed emails, mobile advertising IDs and IPs; and Expand Attributes, which adds demographic, professional, intent and behavioural signals. Data is delivered through real time APIs and bulk files, with integrations for Snowflake, Databricks, Segment, Klaviyo and Salesforce. No prices are listed; pricing is available by booking a call with sales.

How Retention.com compares with its closest alternatives

All 5 closest alternatives have a free plan, as Retention.com does. Among the 4 that list a starting price, the cheapest is Privy at $15 a month and the median is $27.50. Retention.com starts at $299 a month, above that median. 4 of the 5 offer an API, as Retention.com does. Retention.com offers a web app. Of the alternatives, all 5 offer a web app. Retention.com was founded in 2020; the alternatives were founded between 2012 and 2015, 5 of them earlier. Retention.com is based in Austin, United States; 3 of the 4 alternatives with a known headquarters are in the United States too, and the others in the United Kingdom.

Market position · Ecommerce

How Retention.com compares in Ecommerce

Retention.com has high opportunity and sits in the top third of 300 live Ecommerce tools on FalcoScan. Across Ecommerce, the average opportunity score is 65.2 and the average saturation score 35.9. FalcoScan rates Retention.com's own market position as open. 58 of the 300 operating Ecommerce tools have hot momentum, and FalcoScan has recorded 6 shutdowns in the category.

Retention.com compared with its closest alternatives
ProductOpportunitySaturationPricingPricing fromFree planAPIPlatformsMomentum
Retention.comFounded 2020 · Austin, United StatesHighOpenFreemium$299/moYesYesWebHot
Klaviyo E-commerceFounded 2012 · Boston, United StatesModerateContestedFreemium$45/moYesYesWebRising
PrivyFounded 2012 · San Francisco, United StatesLowContestedFreemium$15/moYesNoWebStable
SendlaneFounded 2015ModerateOpenFreemium—YesYesWebRising
OmnisendFounded 2014 · London, United KingdomModerateContestedFreemium$16/moYesYesWebRising
DripFounded 2013 · Minneapolis, United StatesLowOpenFreemium$39/moYesYesWebStable

Exact opportunity and saturation scores for all 6 of these, and where each ranks in Ecommerce.

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What it ships with

Capabilities & who uses it

The capabilities Retention.com exposes to builders and the verticals it currently serves.

AI Capabilities
Behavioral AnalysisPersonalizationSegmentation
Industry Verticals
E Commerce
Tagged

Retention.com shows up when builders search for these

visitor-identificationanonymousre-engagementemailrecovery
Similar tools · Ecommerce

Alternatives to Retention.com

Products still running that do the same job, from the ecommerce market and related ones, closest match first.

See the Ecommerce market
Ecommerce
Klaviyo E-commerce

The e-commerce email and SMS platform powered by AI

★ 4.6Opportunity Moderate
Freemium
Ecommerce
Privy

AI popups, email, and SMS for Shopify conversion

★ 4.4Opportunity Low
Freemium
Ecommerce
Sendlane

Email and SMS marketing built for e-commerce revenue

★ 4.4Opportunity Moderate
Freemium
Ecommerce
Omnisend

Email and SMS marketing automation for e-commerce

★ 4.6Opportunity Moderate
Freemium
Ecommerce
Drip

E-commerce CRM and marketing automation platform

★ 4.4Opportunity Low
Freemium
Ecommerce
Nosto

AI personalization platform for e-commerce brands

★ 4.4Opportunity Moderate
Paid
Featured in
Questions

Retention.com: common questions

Is Retention.com free?

Retention.com has a free tier, with paid plans from $299 a month.

What are the best alternatives to Retention.com?

The closest alternatives to Retention.com that are still running, matched on the AI capabilities, uses and audience they share, are Klaviyo E-commerce, Privy, Sendlane, Omnisend, and Drip.

Is Retention.com still running?

Yes. As of 2 November 2026, FalcoScan lists Retention.com as operating at retention.com.

Where is Retention.com based?

Retention.com is headquartered in Austin, United States.

Does Retention.com have an API?

Yes. Retention.com offers an API.

Who is Retention.com for?

Retention.com is built for dtc brands and shopify brands.

How do I sign in to Retention.com?

Sign in on Retention.com's own website, retention.com. FalcoScan reviews Retention.com but does not run its accounts, so logins, passwords and billing are handled by Retention.com directly.

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