What Replyco Marketplace does
Replyco is a cloud helpdesk for ecommerce that gathers customer messages from shops, marketplaces, social media and email into one inbox. It is built for online merchants who answer customers across several channels. Integrations cover Amazon, eBay, Etsy, OTTO Market, Kaufland, Shopify, WooCommerce, BigCommerce, Magento, Facebook, Instagram, Telegram, WhatsApp and Gmail. AI features sort incoming messages, summarize customer issues and power smart and automated replies, while rules filter spam and status updates. Other features include order data inside tickets, reply templates with placeholders, ticket assignment, tags, returns and refunds, and reporting. Ticket plans start at €9/month for 50 tickets, user plans start at €65/user/month, and a 7-day free trial is offered.
How Replyco Marketplace compares with its closest alternatives
All 5 closest alternatives have a free plan, as Replyco Marketplace does. Among the 5 that list a starting price, the cheapest is Hiver at $19 a month and the median is $25. Replyco Marketplace starts at $29 a month, above that median. All 5 offer an API, as Replyco Marketplace does. Replyco Marketplace offers a web app. Of the alternatives, all 5 offer a web app. Replyco Marketplace was founded in 2020; the alternatives were founded between 2012 and 2018, 5 of them earlier. The alternatives with a known headquarters are in France, India, the Netherlands and elsewhere.