Hiver turns Gmail into a full customer service platform — shared inboxes, AI-drafted responses, automated routing, and CSAT surveys without leaving Google Workspace.
How Hiver compares with its closest alternatives
3 of the 5 closest alternatives have a free plan, as Hiver does. Among the 3 that list a starting price, the cheapest is Crisp at $25 a month and the median is $25. Hiver starts at $19 a month, below that median. All 5 offer an API, as Hiver does. Hiver offers a web app. Of the alternatives, all 5 offer a web app. Hiver was founded in 2012; the alternatives were founded between 2011 and 2018, 1 of them earlier. Hiver is based in Bangalore, India; none of its 5 alternatives is in India. They are in France, the Netherlands and the United States.
Market position · Support
How Hiver compares in Support
Hiver has high opportunity and sits in the top third of 231 live Support tools on FalcoScan. Across Support, the average opportunity score is 68.1 and the average saturation score 39.7. FalcoScan rates Hiver's own market position as open. 63 of the 231 operating Support tools have hot momentum, and FalcoScan has recorded 3 shutdowns in the category.
Hiver has a free tier, with paid plans from $19 a month.
What are the best alternatives to Hiver?
The closest alternatives to Hiver that are still running, matched on the AI capabilities, uses and audience they share, are Crisp, Trengo, Help Scout AI, Dixa, and Forethought AI.
Is Hiver still running?
Yes. As of 2 November 2026, FalcoScan lists Hiver as operating at hiverhq.com.
Where is Hiver based?
Hiver is headquartered in Bangalore, India.
Does Hiver have an API?
Yes. Hiver offers an API.
Who is Hiver for?
Hiver is built for SMBs and google workspace users.
How do I sign in to Hiver?
Sign in on Hiver's own website, hiverhq.com. FalcoScan reviews Hiver but does not run its accounts, so logins, passwords and billing are handled by Hiver directly.