Crisp combines live chat, email, messenger, and social into one inbox — with CrispMind AI drafting replies, summarizing conversations, and routing to the right team.
How Crisp compares with its closest alternatives
3 of the 5 closest alternatives have a free plan, as Crisp does. Among the 3 that list a starting price, the cheapest is Hiver at $19 a month and the median is $25. Crisp starts at $25 a month, level with that median. All 5 offer an API, as Crisp does. Crisp offers a web app. Of the alternatives, all 5 offer a web app. Crisp was founded in 2015; the alternatives were founded between 2001 and 2017, 4 of them earlier. Crisp is based in Nantes, France; none of the 4 alternatives with a known headquarters is in France. They are in the United States, India and the Netherlands.
Market position · Support
How Crisp compares in Support
Crisp has moderate opportunity and sits in the bottom third of 231 live Support tools on FalcoScan. Across Support, the average opportunity score is 68.1 and the average saturation score 39.7. FalcoScan rates Crisp's own market position as open. 63 of the 231 operating Support tools have hot momentum, and FalcoScan has recorded 3 shutdowns in the category.
Crisp has a free tier, with paid plans from $25 a month.
What are the best alternatives to Crisp?
The closest alternatives to Crisp that are still running, matched on the AI capabilities, uses and audience they share, are Help Scout AI, Hiver, Trengo, Gladly, and Kayako.
Is Crisp still running?
Yes. As of 2 November 2026, FalcoScan lists Crisp as operating at crisp.chat.
Where is Crisp based?
Crisp is headquartered in Nantes, France.
Does Crisp have an API?
Yes. Crisp offers an API.
Who is Crisp for?
Crisp is built for SMBs, saas, and startups.
How do I sign in to Crisp?
Sign in on Crisp's own website, crisp.chat. FalcoScan reviews Crisp but does not run its accounts, so logins, passwords and billing are handled by Crisp directly.