What Yuma AI does
Yuma AI provides AI agents for ecommerce brands and says it is built for any eCommerce platform. Support AI resolves tickets end to end, including WISMO, returns, refunds, cancellations, subscription changes, and address edits. Sales AI is a product-page Q&A widget for pre-purchase questions, and Social AI monitors Facebook and Instagram for routine replies, spam, and mentions. A confidence threshold routes uncertain tickets to human agents. Integrations include Shopify, Gorgias, Zendesk, Klaviyo, Recharge, ShipStation, and Salesforce Service Cloud. A free 30-day pilot or trial is offered, and brands pay only for tickets fully resolved by AI, according to the page. The page does not list specific prices.
How Yuma AI compares with its closest alternatives
3 of the 5 closest alternatives have a free plan; Yuma AI does not. Among the 3 that list a starting price, the cheapest is Gorgias at $10 a month and the median is $10. All 5 offer an API, as Yuma AI does. Yuma AI offers a web app. Of the alternatives, all 5 offer a web app. Yuma AI was founded in 2022; the alternatives were founded between 2013 and 2020, 5 of them earlier. Yuma AI is based in Paris, France; none of its 5 alternatives is in France. They are in the United States and Poland.